Shipping
2026 Shipping & Preorder Update
Howdy, y’all!
Holiday preorders are open, but nationwide shipping remains paused due to warm weather.
Chocolate and Texas heat aren’t the best traveling companions. We typically pause shipping from March through September, with our fall reopening depending on temperatures here in Texas and along the delivery route.
When will my preorder ship?
Our first shipments of the 2026 season are planned for October 25–November 11, weather permitting.
Placing a preorder reserves your toffee; it does not mean your order will ship immediately. If temperatures remain too warm for shipping, we’ll hold your package until conditions improve.
You’re welcome to preorder now or wait for cooler weather in your area. Temperatures above 70°F increase the risk of chocolate softening, melting, or developing bloom.
You’ll receive a shipping confirmation with tracking when your order is on its way. Please allow additional time for delivery after shipment.
Where we ship and what to expect
We ship from Ranger, Texas, through USPS or UPS to U.S. addresses, excluding Hawaii. Shipping charges and available options are shown at checkout.
Once regular seasonal shipping resumes, standard orders normally require 1–3 business days to prepare before shipment. Preorders follow the announced shipping window. Carrier delivery estimates are additional to processing time and are not guaranteed arrival dates.
Please bring your package indoors promptly. If you’re sending a gift, let the recipient know to expect it.
Melting, damage, and chocolate bloom
If your toffee arrives melted, inedible, or damaged by the carrier, please contact us promptly so we can arrange a replacement or refund. Photos of the toffee and packaging will help us review the problem.
Chocolate bloom is different. It can appear as whitish or grayish streaks, spots, or a cloudy coating after changes in temperature or moisture. Bloom alone does not make otherwise sound chocolate unsafe to eat.
Chocolate bloom alone does not qualify for a replacement or refund. If you’re unsure what you’re seeing, send us a photo—we’re happy to help.
Addresses and delivery issues
Please check that your shipping address is complete and correct and that the recipient can receive packages there.
Packages returned because of an incorrect or incomplete address require a $25 reshipping fee plus shipping. Returned gifts may be resent to a corrected recipient address or to the purchaser’s own address for the same charges.
We cannot accept responsibility or issue refunds for packages lost by the carrier, refused by the recipient, or stolen after delivery, including packages marked delivered but reported as not received.
Need a hand?
Email yourfriends@cowboytoffeeco.com or call (209) 840-2519. For delivery issues, include your order number, first and last name, and a description of the problem.
Thank you kindly for your patience and for supporting our family business!
The Toffee Posse 🤠
A word on chocolate bloom "discolored chocolate" from a follower and a chocolate aficionado Barbie Van Horn from FindingFineChocolate.com
Join the Toffee Tribe
Be the first to know when the 2026 toffee season opens and fresh batches are ready to ship.